VoIP systems often feature sophisticated Interactive Voice Response (IVR) systems. IVR allows callers to interact with a computerized system through voice or keypad inputs, enabling self-service options such as checking account balances, booking appointments this page, or getting answers to common questions without needing to speak with a live agent. This reduces the workload on customer service teams and allows them to focus on more complex or high-value interactions. The ability to customize IVR menus and prompts ensures that the system aligns with business needs and customer expectations.
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