Skip to content Skip to main navigation Skip to footer

Email not sending

Welcome to QSM Support Forum. › Forums › QSM Pro Support › Email not sending

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 7, 2019 at 8:14 pm #1071
    Mike BekkerMike Bekker
    Participant

    Hello,

    I have a test form online with the mail chimp addon. But the mail is not sending to the clients.
    I have checked if my wordpress was sending mails with the Check mail plugin. I did recieve that email

    What is the problem here?

    November 7, 2019 at 8:20 pm #1072
    Mike BekkerMike Bekker
    Participant
    This reply has been marked as private.
    November 7, 2019 at 8:55 pm #1073
    Mike BekkerMike Bekker
    Participant
    This reply has been marked as private.
    November 8, 2019 at 7:07 am #1076
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mike,

    Hope you are having a great day!

    We are looking into the issue. Please give us sometime to have a detailed look into it. We will get back to you as soon as we have some resolution to the problem.

    Kind Regards,
    Kriti

    • This reply was modified 5 years, 1 month ago by Kriti SharmaKriti Sharma.
    November 8, 2019 at 1:13 pm #1114
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mike,

    MailChimp Addon is for adding the email address of users taking the quiz into a mailchimp mailing list.

    QSM does not send email through mailchimp. The results email is send by WordPress wp_mail function

    https://github.com/QuizandSurveyMaster/quiz_master_next/blob/35f41138ae8355566080f7fab336441c8f5932ac/php/classes/class-qmn-quiz-manager.php#L1308

    As you have mentioned that you are able to send email via your check mail plugin.

    To make sure that WordPress is really able to send an email, please check whether you received an email from WordPress, if you change your email address in WordPress -> Settings -> General -> Email Address.

    Next, please check also the email tab in the quiz.

    Check that the conditions are correct and template variable is %USER_EMAIL%

    https://drive.google.com/open?id=1ulUB5diVIhPkhT1MK9o6wiJw8s4mhVSN

    Kind Regards,
    Kriti Sharma

    November 9, 2019 at 8:30 am #1125
    Mike BekkerMike Bekker
    Participant
    This reply has been marked as private.
    November 9, 2019 at 8:36 am #1126
    Mike BekkerMike Bekker
    Participant
    This reply has been marked as private.
    November 9, 2019 at 9:04 am #1127
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mike,

    I am glad that your problem got resolved. Feel free to reach out to us if you need further assistance.

    Kind Regards,
    Kriti Sharma

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.