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Display bug with Logic addon

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • February 18, 2020 at 4:02 pm #2363
    Julien SANCHEZJulien SANCHEZ
    Participant

    Hi SQM team,

    We use QSM Logic addon.
    When we submit the quiz with the logical combination with the fewest answers we have 3 problems:
    -The scroll page automatically, as if the rest of the quiz was developing
    -The loading time before redirecting to the result page is very long
    -When we are on the result page and we do “previous”, this returns us to the home page

    Here is the page where the quiz is:
    https://preprod.miu-cup.com/coupe-menstruelle/choisir-sa-cup/

    Htaccess :
    ID : miu
    Password : miu2019

    Please fin attached an explanation video.

    Best regards,
    Julien

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    February 19, 2020 at 4:27 am #2365
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro Support forum. Hope you are doing well.

    As described in the video, I am able to get results after submitting the answers.

    Please correct me if I am missing something.

    Regards,
    Kriti

    February 19, 2020 at 2:02 pm #2370
    Julien SANCHEZJulien SANCHEZ
    Participant

    Hi Kriti,

    I never said I didn’t have the result.

    My problems are :
    -The page scroll automatically, as if the rest of the quiz was developing
    -The loading time before redirecting to the result page is very long
    -When we are on the result page and we do “previous”, this returns us to the home page

    Best regards,
    Julien

    February 20, 2020 at 6:10 am #2371
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Julien,

    1. The page scrolls a little when you submit the quiz. That is by default functionality of the QSM.
    2. The loading time depends on the speed of the server and on how much the website is heavy/lightweight. Loading Time doesn’t depend on the Plugin.
    3. When I visited the results page, I wasn’t able to go back to the Home page using Previous button of the browser. I am attaching screenshot with my response. You can clearly see that the forward and backward buttons are not working on the results page. I suggest you to clear the cache of the browser to stop going back to the home page.

    Kind regards,
    Kriti

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    February 26, 2020 at 2:07 pm #2466
    Julien SANCHEZJulien SANCHEZ
    Participant

    Hi Kriti

    1. The page scrolls a little when you submit the quiz : It looks more like a bug, because the questionnaire disappears and the page scrolls. We are in the process of having the site tested before it goes online and everyone tells us about this problem. Can you do something ?
    Maybe a loading icon or any thing…
    See screen shot attached

    3. When I visited the results page, I wasn’t able to go back :
    Indeed, it is as if the page where is the test does not exist.
    If you only visit the test page it is impossible to make previous.
    If you visit other page before, when you do previous, you will fall on the penultimate page visited. Tell me if you need a video.

    Kind regards,
    Julien

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    February 27, 2020 at 1:38 pm #2484
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I don’t see anything wrong. You can try out this demo https://qsm-stg1.expresstech.dev/quiz/quiz-with-redirecting-after-submit/
    The quiz will scroll a little before redirecting to google.

    There is also no “history” in the browser for you to go back. If you had visited any page before submitting the quiz then it will go back to that webpage when you hit previous button. This is how Browser history works. As we haven’t visited any webpage before submitting the quiz that’s why we are not going back to home page.

    As for redirecting speed, that depends on the server processing power. You can see on our demo https://qsm-stg1.expresstech.dev/quiz/quiz-with-redirecting-after-submit/ the redirection happens almost immediately.

    If you are still not satisfied with functionality of the plugin you can hire our developer to get the customizations done as per your requirements.

    Regards,
    Kriti

    March 4, 2020 at 11:36 am #2577
    Julien SANCHEZJulien SANCHEZ
    Participant

    Hi,
    On our quiz, the loading icon does not appear. Unlike your demo.
    It is a problem.

    Could you tell me in which FTP file and to which line I can set the automatic scroll?

    Best regards,
    Julien

    March 5, 2020 at 2:39 pm #2603
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    The spinner ( loading icon ) is implement by javascript, and it looks like some plugin is causing the conflict.

    To do this, disable all of the plugins all at once and enable one by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

    Regards,
    Kriti

    May 10, 2021 at 8:26 am #5140
    Julien SANCHEZJulien SANCHEZ
    Participant

    With this ticket resolved, could you delete the conversation?
    Indeed our accesses are mentioned in the conversation

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    Dona AdamsDona Adams
    Participant

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    October 29, 2023 at 3:49 pm #5484
    Sophia SullivanSophia Sullivan
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