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Disappearance of answers provided by users

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Viewing 15 posts - 1 through 15 (of 16 total)
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  • February 13, 2020 at 4:05 pm #2299
    Claudia SingClaudia Sing
    Participant

    Hello. I have created a quiz in which all questions need to be answered before the user can go to the following page. Consequently, there should not be any unanswered questions. However, when I look at the results of the users, the results show that some questions are unanswered. I have tried the quiz myself a few times after, and the problem reappears several times, to different questions. Please refer to the screenshots (2 different users. for one user, Q4,5,6 are unanswered – which is not possible as all questions must be answered). As a result of that, the scoring system is totally inaccurate. Please assist in this matter. Thanks.

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    February 14, 2020 at 6:21 am #2310
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day.

    We need the website’s admin credentials so that we can look into the issue. Please make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    February 14, 2020 at 8:44 am #2315
    Claudia SingClaudia Sing
    Participant
    This reply has been marked as private.
    February 14, 2020 at 7:32 pm #2320
    Clare EvansClare Evans
    Participant

    Having the same problem. Started happening end of last year. Just tested it and noticed that if the first and last answers are selected they don’t show up. i.e. out of a range of 1-5, if I selected either 1 or 5 they don’t register but 2,3,4 is OK.

    Is there a fix for this?

    February 16, 2020 at 4:12 pm #2336
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, let me check this. I will get back to you soon.

    Kriti

    February 17, 2020 at 1:37 pm #2351
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Claudia,

    You forgot to share the website’s URL so that I can login to your admin account. Please share it with me.

    Regards,
    Kriti

    February 17, 2020 at 4:11 pm #2353
    Clare EvansClare Evans
    Participant

    I worked it out! It doesn’t like spaces at the end of any text in the answers. Having thought it might be to do with two word answers e.g. ‘Strongly Agree’, taking that space out wasn’t the issue. It was a space after ‘Agree’ that it didn’t like.

    Have gone in and edited all the questions to remove any following spaces and it now works OK. Hope this resolves it for you too.

    It’s been perfectly fine up until recently, so I guess a recent update coding change has affected this.

    February 17, 2020 at 5:09 pm #2354
    Claudia SingClaudia Sing
    Participant

    Hello Kriti. My site is at http://www.jeparleenglish.fr.

    Hello Clare. Good that you resolve the issue. I don’t think my issue is the same as the bug comes up randomly. It can be for one question in one test, and a different question in another.
    Cheers
    Claudia

    February 17, 2020 at 9:30 pm #2356
    Clare EvansClare Evans
    Participant

    OK Claudia – I hope you find a solution to your problem.

    February 18, 2020 at 12:01 am #2358
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Clare, yes I was talking about the following spaces at the end of answers.

    And Claudia, I am Forwarding your issue to the development team. I will keep you posted once I hear back from them.

    Regards,
    Kriti

    February 22, 2020 at 2:30 am #2395
    VÕ HUYVÕ HUY
    Participant

    I’m having the same problem. Is there any way to fix it?

    February 23, 2020 at 4:15 pm #2407
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Vo Huy,

    Please try removing empty blank spaces at the end of the answers. Meanwhile I am talking to the development team regarding this issue.

    Regards,
    Kriti

    February 24, 2020 at 7:35 am #2415
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have login to http://www.jeparleenglish.fr/ and edited the quiz https://www.jeparleenglish.fr/quiz/tester-votre-anglais/ to remove all empty spaces after answers.

    We were able to get 30 out of 30 which is full marks after I have edited the quiz.

    https://drive.google.com/open?id=16BX81ttKl0mCL6e9dPQUqvye-jbpuRAk

    The results are captured.

    https://drive.google.com/open?id=16YilYtDtLX2b5X5Q5tZJqKyaB6e7Inhk

    We had edited all questions to remove empty spaces after the answers.

    In case any answer is not working, just check and remove empty spaces after the answer.

    There are 3 customer in the support thread.

    Clare Evans had already confirm that it is a problem with empty spaces after answers.

    As for Claudia Sing, we had login to her website http://www.jeparleenglish.fr/ and confirm that it is also the case of empty spaces after answers.

    As for the Vo Huy, it is probably the same issue.

    Kind regards,
    Kriti

    February 24, 2020 at 9:57 am #2419
    Claudia SingClaudia Sing
    Participant

    Hello Kriti

    Just curious: why are the errors random? For one user, the error happens in say, question 5. For another user, there is no error for question 5, but say, question 8?

    Anyway, thank you very much for your help.

    Regards
    Claudia

    February 25, 2020 at 5:17 am #2427
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Claudia,

    We are looking into the issue. Meanwhile, just try removing empty spaces at the end of the answers.

    Regards,
    Kriti

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