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Conflict with LearnDash LMS

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • June 5, 2020 at 5:45 pm #4485
    Mike HawkinsMike Hawkins
    Participant

    We purchased the LearnDash LMS for our website to be able to offer online courses. There is a conflict with the QSM plugin. It prevents the course, lessons, any subcomponents, from being viewable, returns a blank page no matter what type of settings I use in LearnDash. The QSM plugin offers more features and functionality than the LearnDash quizzes that we’d hate to have to cancel. Has anyone run into this? Any help available?

    Thanks, Linda

    June 5, 2020 at 7:30 pm #4488
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    I have to talk to the development team regarding this query. Please expect a little delay in response as it is weekend.

    Kind regards,
    Kriti

    June 6, 2020 at 5:15 am #4489
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mike,

    As Learndash is a paid plugin, so we request you to provide the admin credentials of your website so that we can look into the issue.

    Make sure to set the message as private before sharing the credentials.

    Kind regards,
    Kriti

    June 11, 2020 at 7:21 pm #4582
    Mike HawkinsMike Hawkins
    Participant
    This reply has been marked as private.
    June 12, 2020 at 5:26 am #4593
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Linda,

    I am forwarding your issue to the development team. I will tell you whenever the team will start working on it.

    But before that, please confirm is this your blog link: https://alpinelink.com/?

    Regards,
    Kriti

    June 12, 2020 at 5:40 pm #4605
    Mike HawkinsMike Hawkins
    Participant

    Yes, that’s right. My phone is 303-748-7081 if you need additional information or a quick way to text me they are starting work on the website.

    Mike is not receiving email notices of follow-up posts on this support page.

    Thanks,
    Linda

    June 12, 2020 at 6:27 pm #4606
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Linda,

    Thanks for confirming. Please expect a little delay as it is weekend.

    Kind regards,
    Kriti

    June 15, 2020 at 5:16 am #4620
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Linda,

    We need the login URL of your website because the following link isn’t working https://alpinelink.com/wp-admin

    Please share the same so that we can ask our developer to check the issue.

    Regards,
    Kriti

    June 15, 2020 at 9:21 pm #4638
    Mike HawkinsMike Hawkins
    Participant
    This reply has been marked as private.
    June 16, 2020 at 3:13 am #4640
    Kriti SharmaKriti Sharma
    Keymaster

    Sorry Linda, but we weren’t able to login to your website. Please share the correct credentials.

    Regards,
    Kriti

    June 17, 2020 at 5:25 pm #4662
    Mike HawkinsMike Hawkins
    Participant
    This reply has been marked as private.
    June 18, 2020 at 6:20 am #4667
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Linda,

    Yes, the credentials are now working. I am forwarding this issue to the development team. I will keep you posted as soon as I hear back from them.

    Regards,
    Kriti

    June 18, 2020 at 7:24 pm #4683
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We did login to your website to try it out.

    We activated QSM and I am able to see the learndash lms’s course and module.

    This is our screen-cast.

    https://drive.google.com/file/d/15d4K80nUpXSebtuDk8LMfm85oXYkTwUq/view?usp=sharing

    We do not know what is wrong. We don’t see blank page.

    So we request you to list down the detail steps to replicate their issue, so that we can get our developers to troubleshoot and hopefully provide a solution.

    Regards,
    Kriti

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