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Conflict with Genesis theme

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • December 4, 2019 at 5:13 am #1362
    Rajkumar SMRajkumar SM
    Participant

    Hi. I am using Genesis Magazine Pro theme.
    Im facing two issues.
    1. Share buttons and a video is ad is displaying after each question. Actually these share buttons & video will display after content in every post of my site. In QSM quiz posts, these are displaying twice. Once after question and second time after answer
    2. Question number is not displaying in the same line as question.
    Please help me out
    URL: https://www.softwaretestingmaterial.com/selenium-quiz/
    Thanks,
    Rajkumar SM

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    December 4, 2019 at 8:50 am #1365
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro support.

    We need your website’s login details so that we can check why this happening. As Genesis is a paid theme so we cannot test it on our demo website.

    Please mark the reply as private before sharing the credentials.

    Kind Regards,
    Kriti Sharma

    December 4, 2019 at 9:51 am #1366
    Rajkumar SMRajkumar SM
    Participant
    This reply has been marked as private.
    December 4, 2019 at 3:36 pm #1369
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Rajkumar,

    We are looking into this issue. We will get back to you soon.

    Regards,
    Kriti

    December 5, 2019 at 9:03 am #1379
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Rajkumar,

    Please paste the following custom CSS code into customizer’s additional CSS:

    .quiz_section .ss-inline-share-wrapper {
    display: none !important;
}
.quiz_section .code-block {
    display: none !important;
}

    Before re-visiting the quiz page, please clear any server cache, or cache plugin’s cache content as well as browser history after applying the above-mentioned codes.

    This is what it should look like after applying the above-mentioned CSS codes.

    https://drive.google.com/open?id=1Cw-6IvHe3hcecrogXidu719bI5UfkZvp

    Regards,
    Kriti

    December 9, 2019 at 11:37 pm #1423
    Rajkumar SMRajkumar SM
    Participant

    Hi Kriti,

    I have done all the changes but no luck. Could you please check it out again.

    Thanks.

    December 10, 2019 at 5:33 am #1428
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Rajkumar,

    We have visited your quiz page.

    https://www.softwaretestingmaterial.com/selenium-quiz/

    We have taken a look at the webpage source code. And we cannot find the custom CSS codes that we have provided to you.

    Please check whether you have placed the codes in theme’s customizer’s additional CSS option. In case, you find trouble regarding where to paste the CSS code in the theme’s customizer’s additional CSS option, I can help you with that.

    If your theme does not have an option named additional CSS, please check with your theme’s support engineer as to where you can place custom CSS codes.

    Please clear your plugin’s cache content or any server cache’s cache content. In order to work, the custom CSS codes that we have provided has to appear in the webpage source code of the quiz.

    Regards,
    Kriti

    December 10, 2019 at 7:04 am #1436
    Rajkumar SMRajkumar SM
    Participant
    This reply has been marked as private.
    December 10, 2019 at 8:00 am #1438
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    I have pasted the code in the theme’s customizer and now the video ad and sharing buttons are not showing in between questions and answers. When we enable the option “Show question number”, then the question number appears on the separate line. My suggestion to you is to use question number in front of every question in the question editing area.

    But, as you have also enabled “Random Questions” for the quiz, so quiz nos. will also appear randomly on the quiz. So, you need to disable ‘random questions’ if you are writing question no. in front of every question.

    I hope that now your issue is resolved. Thanks for reaching out to us.

    Regards,
    Kriti

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