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Certificate Link not working?

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • February 5, 2020 at 3:54 am #2219
    Phil La RosaPhil La Rosa
    Participant

    When i hover over the link, it looks correct.

    But when I click the link, it just redirects to the home page without prompting to download.

    February 5, 2020 at 5:29 am #2220
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Phil,

    Welcome to QSM Pro Support forum. Hope you are doing good.

    I suggest you to please check the target of the certificate hyperlink.

    Otherwise, you can give me the credentials of your website so that I can look into it. Also, set the message as private before sharing the credentials.

    Regards,
    Varun

    February 6, 2020 at 2:22 am #2230
    Phil La RosaPhil La Rosa
    Participant

    Hi Varun,

    I just got this from our host provider:

    —-
    Because the file name has percentage signs in it the URL is not being encoded properly and instead is 301 redirected back to the site home page.
    For context a percentage sign (%) in a URL is represented as %25 so when the file is requested the URL is retrieved but the % signs in the file name break the request.
    —-

    Is it possible to have the PDF generated with a different name or maybe renamed after generation?

    February 6, 2020 at 6:04 am #2234
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Let me ask the development team regarding this issue.

    Regards,
    Varun

    February 9, 2020 at 4:51 pm #2251
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    It is working properly on our test site: https://qsm-stg1.expresstech.dev/quiz/quiz-with-certificate/

    We are able to download the certificate. Please see this screencast:
    https://drive.google.com/file/d/1KVLy1UsBfmuOM1-adBnGaauX3yp4mDXb/view

    We request you to please share the login credentials of your website so that we can have a look.

    Regards,
    Kriti

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