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Certificate 1.0.2

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • May 13, 2020 at 2:13 pm #3872
    Alexander BonacciAlexander Bonacci
    Participant

    Cant get background to work.

    Did work with 1.0.0 now im using 1.0.2. If works with old pictures i lib. But now newly uploaded

    May 13, 2020 at 11:03 pm #3880
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, Alexander. I will check this and get back to you. Please expect a little delay in response as I am little unwell right now.

    Regards,
    Kriti

    May 14, 2020 at 12:34 pm #3907
    Alexander BonacciAlexander Bonacci
    Participant

    Please i have big issues. I cant use old plugin either. 1.0.0 wont generate “Download certificate” link. Its broken. And when i install new one 1.0.2, its just blank background if I use new pictures.

    Its very critical 🙁

    May 15, 2020 at 2:59 am #3932
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Alexander,

    Let me talk to the development team regarding this issue. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    May 17, 2020 at 6:49 pm #3962
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    The following is our quiz for testing certificate 1.0.2 addon plugin.

    Quiz with Certificate

    We did not encounter any problem.

    https://drive.google.com/open?id=1GdTQV2oyzcDiSqhDtfQGfg-fONExNqLA

    Here is a sample of the generated certificate. It has a background image.

    https://qsm.expresstech.xyz/wp-content/plugins/qsm-certificate/certificates/8-37-10%253A38%253A25%2BAM%2B05%252F16%252F2020-7-100.pdf

    Please check for the following.

    1) Check that the image size is not huge. It should be a file size in kb and not in megabyte.

    2) Upload the image to WordPress media folder and copy and paste the direct link to image file into plugin’s option.

    3) Disable any file hotlinking prevention setting in web hosting’s control panel.

    4) Remove any file hotlinking prevention code from .htaccess file.

    5) The certificate is kept with the plugin’s folder, therefore you cannot have a restriction set on your web hosting control panel or .htaccess script from preventing browser to access this file within your WordPress plugins folder. ( remove any security plugin if you have any )

    If the above does not help.

    Please set your WP_DEBUG and WP_DEBUG_LOG to true.

    Debugging in WordPress

    Debugging in WordPress

    and check your wp-content/debug.log file for any fatal error.

    If you encounter a memory exhaust error, please increase your server memory.

    You may zip up your debug.log file and pass it to us, if you require our help in analyzing it.

    Regards,
    Kriti

    May 17, 2020 at 8:29 pm #3978
    Alexander BonacciAlexander Bonacci
    Participant

    Hello again.

    So you will know if the issue appears again with others.

    1. Certificate white background issue – SSL certificere on the website was wrong. It made an authentificationn error with the pdf api in tcpfc.

    2. I had an issue that plugin could be viewed. Is an encode problem for those who use plesk servers. U can go into settings and “allow double escaping” – But that req system admin.

    now you know for future customers.

    May 17, 2020 at 8:30 pm #3979
    Alexander BonacciAlexander Bonacci
    Participant

    EDIT: TCPDF

    AND 2. had an issue that the certificate couldnt be viewed by url. It gave 404 error

    May 18, 2020 at 8:13 am #3990
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks Alexander, I will forward your findings to the development team.

    Regards,
    Kriti

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