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30 answers instead of 31

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Viewing 15 posts - 16 through 30 (of 30 total)
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  • April 24, 2020 at 10:31 am #3403
    Charles Matthews[email protected]
    Participant

    Hi Kriti,

    Thank you for your help,
    unfortunately it doesn’t work and something unwanted happened (see screenshot).

    What can be done?

    Again thank you

    Charles

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    April 25, 2020 at 2:40 pm #3432
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Charles,

    We will check the code again and get back to you.

    Regards,
    Kriti

    • This reply was modified 5 years, 6 months ago by Kriti SharmaKriti Sharma.
    April 28, 2020 at 9:09 am #3488
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Charles,

    We have resolved the issue. Please check.

    Regards,
    Kriti

    May 5, 2020 at 5:36 am #3592
    Charles Matthews[email protected]
    Participant

    Hi Kriti,
    Thank you for repairing the tick boxes.
    What can be done about the second problem which appeared after I added your code?
    So far, I have changed the page, used another quiz to no result: the email address which should be in line with the telephone number and transparent is lower and has a blue background.
    I appreciate your help
    Rgrds
    Charles

    May 5, 2020 at 6:02 am #3593
    Kriti SharmaKriti Sharma
    Keymaster

    Please remove the code if the issue arose after adding the code. Then clear the browser cache and reload the page.

    Regards,
    Kriti

    May 5, 2020 at 7:15 am #3601
    Charles Matthews[email protected]
    Participant

    Already done

    May 6, 2020 at 3:52 am #3613
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Charles, I will check and let you know.

    Regards,
    Kriti

    May 8, 2020 at 4:56 am #3678
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Charles,

    May I know where did you paste the code we provided to you? I checked your website source code and the header of the website didn’t got messed up by our css code.

    May be you pasted the code at wrong place, which broke the header. We pasted the same code at the required place and the checkboxes started working on your website.

    I request you to please confirm it with your developer. And let me know regarding the same.

    Regards,
    Kriti

    May 8, 2020 at 6:59 am #3684
    Charles Matthews[email protected]
    Participant

    Hi Kriti,
    there no developer.
    here is where I put it:
    https://hypersensibilites.com/wp-admin/customize.php?return=%2Fwp-admin%2Fnav-menus.php
    Thank you for your patience
    Charles

    May 8, 2020 at 7:03 am #3685
    Charles Matthews[email protected]
    Participant

    I am not sure but if the code was broken it would produce the same effect on all the other pages.
    IN fact it only appears on a page if I add a Quiz (I tried with another one). take away the quiz and there is no problem
    hope this helps
    Charles

    May 9, 2020 at 6:21 pm #3724
    Charles Matthews[email protected]
    Participant

    Hi Kriti
    in the Custom CSS slot (see screenshot)
    Thank you
    Charles

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    May 11, 2020 at 2:36 pm #3782
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Charles,

    I have asked the development team to look into the issue. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    May 12, 2020 at 5:17 am #3794
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Charles,

    Our development personnel has fixed the issue on the quiz page. Please check and let us know.

    Regards,
    Kriti

    May 12, 2020 at 5:46 am #3802
    Charles Matthews[email protected]
    Participant

    Perfect!
    Thank you Kriti.

    May 12, 2020 at 6:33 am #3805
    Kriti SharmaKriti Sharma
    Keymaster

    All the best, Charles.

    Regards,
    Kriti

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