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This sucks

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 26, 2019 at 9:37 am #560
    James TsaiJames Tsai
    Participant

    First off…this sucks that after going back and forth via emails this past week…you then send me to this forum which I have to enter my issue again and explain it all…so I’m going to keep it mostly brief.

    1. How do I export the 100+ questions and answers of my survey so I can try a different quiz plugin (I know…not the right answer but you’ll understand…)

    2. The quiz is NOT registering any of my participants…not their emails, not their names, and worse…none of their answers from multiple choice and written answers…which takes my participants over an hour since my quiz is detailed…this means my clients are choked and have expressed their displeasure loudly.

    3. The emailed instructions you send back and forth to me did not fix the problem…even when I clearly said ‘what you’re telling me to fix is already working’.

    September 26, 2019 at 11:14 am #561
    KharisKharis
    Keymaster

    Hello James,

    In order to help us easier track progress each queries, let’s address them one by one.

    > 1

    Have you tried this plugin?

    Export & Import

    Regards,
    Kharis

    September 29, 2019 at 10:33 am #581
    James TsaiJames Tsai
    Participant

    Let me understand this…your quiz plugin does NOT record the completed surveys that several of my clients each spent over an hour completing 100+ detailed questions/answers…which I have been repeatedly asking for you to provide the ‘fix’ for it…considering it’s not working.

    I’ve spent 3 weeks entering the quiz data.

    Because your plugin quiz is not working…you want me to pay upwards of $87 USD to get my data back? Hmmmm…doesn’t seem to be an ethical way to offer a solution.

    Fix the plugin quiz. Tell me how.

    Thank you.

    September 30, 2019 at 4:04 am #583
    KharisKharis
    Keymaster

    > Because your plugin quiz is not working…you want me to pay upwards of $87 USD to get my data back? Hmmmm…doesn’t seem to be an ethical way to offer a solution.

    I am sorry. I didn’t meant like so. The only way to export/import is only with that plugin. Current system is just as it is now. We didn’t empose you to sepnd extra cash.

    Is there any way that allows me checking your quiz directly? Please use private reply to securely share username and password to your site’s admin area.

    Regards,
    Kharis

    October 7, 2019 at 10:09 pm #681
    James TsaiJames Tsai
    Participant

    Thank you for clarifying…I will get someone to generate an admin account for you the site’s password and login. Thank you. I’ve been dealing with work overload these past few days.

    October 8, 2019 at 5:32 am #692
    KharisKharis
    Keymaster

    OK. No problem. You can use my email [email protected] to register a new admin user for me.

    Regards,
    Kharis

    January 12, 2020 at 11:54 am #1880
    James TsaiJames Tsai
    Participant

    Hello,

    I sent an email with an admin account/pass end of November/early December but still haven’t heard back. Please check your spam folder. I forwarded you the email again just now.

    Thank you.

    January 13, 2020 at 9:50 am #1896
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    You might have sent the admin credentials to the previous customer executive who is not working with us anymore. I will look into the issue and get back to you soon.

    Regards,
    Kriti

    January 14, 2020 at 1:28 pm #1906
    Kriti SharmaKriti Sharma
    Keymaster

    Hi James,

    We have imported your survey on test site.

    Dog Psychogenetics

    And we are able to see the survey results.

    https://drive.google.com/open?id=1pBtFnGiVPHr3vn70N4iNbQ_aFaLitLkE

    It’s working properly on our test site.

    We suggest you to create a short test survey on your website.

    Use this short test survey to find out which plugin or theme is causing his issue. To check for the plugin conflict, I suggest you to do a plugin conflict on your website. To do this disable all the plugins at once and enable them one by one after checking which one is creating the problem.

    We have also left the import-export plugin on your website, you can export a copy of your survey json file for safe keeping.

    Regards,
    Kriti

    January 14, 2020 at 2:06 pm #1908
    James TsaiJames Tsai
    Participant

    Hi Kriti,

    Thank you for letting me know and showing me suggestions. Thank you again!

    James

    January 14, 2020 at 3:36 pm #1909
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I am glad that you found it useful.

    Regards,
    Kriti

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