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Template Variable returns “none”

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 14, 2020 at 12:21 pm #3906
    tobias.elsasser@lettrafot.ch[email protected]
    Participant

    Hi, I am using the Template variable %USER_NAME%. It works perfectly when used in the Text -> Message Displayed Before Quiz.
    However, when I use it in the E-Mails that are sent to the user or on the Results page, it only returns “none”.

    May 16, 2020 at 5:14 am #3953
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day. Please expect a little delay in response as it is weekend. I will get back to you soon.

    Regards,
    Kriti

    May 17, 2020 at 7:26 pm #3968
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tobias,

    As we are not experiencing this issue at our end, I request you to please share the website’s admin credentials with me so that we can look into the issue.

    Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    May 18, 2020 at 8:38 am #3995
    tobias.elsasser@lettrafot.ch[email protected]
    Participant
    This reply has been marked as private.
    May 19, 2020 at 8:32 pm #4045
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tobias,

    You forgot to provide me the website’s URL. Please share the same.

    Regards,
    Kriti

    June 5, 2020 at 7:32 am #4477
    tobias.elsasser@lettrafot.ch[email protected]
    Participant
    This reply has been marked as private.
    June 8, 2020 at 6:32 am #4499
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tobias,

    I just logged into your website to check the issue. The quiz was properly capturing the User Name and displayed it on the results page.

    For this I set up 2nd field for the quiz under Contact tab and then used %USER_NAME% variable on the results page. After submitting, the User Name was displaying properly on the results page.

    I have also attached screenshots with my response.

    Regards,
    Kriti

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