Skip to content Skip to main navigation Skip to footer

No results after update to WP 5.4 + QSM 6.4.6

Welcome to QSM Support Forum. › Forums › QSM Pro Support › No results after update to WP 5.4 + QSM 6.4.6

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • April 1, 2020 at 12:30 pm #2982
    Bob EastonBob Easton
    Participant

    Simple multiple choice quiz. No repaint with results after clicking Check Answers. Nothing, nada, zilch.

    No, I can’t provide a link… production site. I regressed to 6.4.5.

    April 2, 2020 at 1:14 am #2992
    Ben KeyteBen Keyte
    Participant

    I’m having the same problem. Just set the product up, which is great but took a test quiz on my site and all I got when it was completed was a spinning circle and no results saved in the results database.

    April 2, 2020 at 4:59 am #2994
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Bob and Ben,

    I apologize for the inconvenience you are experiencing right now. I am forwarding your issues to the development team. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    April 8, 2020 at 7:32 am #3090
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ben and Bob,

    We recently released version 6.4.7 plugin update which will resolve the above mentioned issue. Please update the plugin to the latest version.

    Regards,
    Kriti

    April 9, 2020 at 4:20 pm #3120
    Bob EastonBob Easton
    Participant

    Thanks Kriti.

    The good news is that it ~almost~ works.
    After updating the plugin and clearing the browser cache, quiz results started appearing. Then, they didn’t. At best, it seems intermittent.
    Dropping back to 6.4.5.

    April 9, 2020 at 4:36 pm #3121
    Bob EastonBob Easton
    Participant

    Additionally…. results are sluggish. When they do appear, they take about twice as much time as with 6.4.5.

    April 9, 2020 at 10:38 pm #3132
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Bob,

    I will forward your response to the development team.

    Regards,
    Kriti

    April 18, 2020 at 11:50 am #3299
    Kriti SharmaKriti Sharma
    Keymaster

    Bob, we have checked for potential performance issues. Everything is good from our end.

    If you need more help with the quiz, we will need access to the quiz with latest version of QSM installed.

    Regards,
    Kriti

    April 23, 2020 at 8:48 pm #3395
    Bob EastonBob Easton
    Participant

    Hello Kriti,
    I have attempted to reply to this thread twice, but the rep[lies are never posted.
    I have also created two clones of the site, which can demonstrate the performance problems.

    Can you advise how to ensure this message gets to you?
    Thanks

    April 23, 2020 at 9:46 pm #3397
    Bob EastonBob Easton
    Participant

    It occurs to me that previous attempts did not update because I included urls.

    I have for you, two cloned sites. They are both running on the same virtual private server as the production site and should behave the same.

    One site uses QSM at 6.4.5 and produces quiz results in 2-3 seconds.
    The other uses QSM at 6.4.9 and produces quiz results in 3-5 seconds.

    Please contact me via email for the urls and admin credentials.

    Thanks

    April 24, 2020 at 11:40 am #3410
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Bob,

    Please send me the URLs and the admin credentials at [email protected] email I’d.

    Regards,
    Kriti

    May 11, 2020 at 11:50 am #3762
    Bob EastonBob Easton
    Participant

    Since I have seen no activity on the test sites I created, I have created a new report: Performance worsening since 6.4.5 to take the place of this one.

    May 11, 2020 at 1:16 pm #3772
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Bob, I will reply to you on that thread.

    Regards,
    Kriti

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.