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pop up add on, not formatted correctly

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #2398
    tomsvision@gmail.com[email protected]
    Participant

    I just paid for the pop up add on but it’s not working as designed. Any idea what I’m doing wrong?

    If you look at this page, you’ll see a link to “click here”. That is the same quiz that is also on the same page. As you can see the format doesn’t look correct.

    https://www.awesomedoodle.com/aussiedoodle-puppies/desoto/

    Thanks
    Tom

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    #2411
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tom,

    Welcome to Qsm Pro Support Forum. Hope you are doing well.

    Please refer to this article for help: https://quizandsurveymaster.com/docs/add-ons/simple-popups/

    Feel free to contact me again if you need further assistance.

    Kind regards,
    Kriti

    #2422
    tomsvision@gmail.com[email protected]
    Participant

    The article you sent does not state how to fix the problem. Please read my question again and see the screen shot I attached.

    Tom

    #2430
    Kriti SharmaKriti Sharma
    Keymaster

    I apologize Tom, I didn’t see the “click here” link previously. I will get back to you after looking into the issue.

    Regards,
    Kriti

    #2450
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please add the following custom css to Appearance -> Customize -> Additional CSS

    .qsm-popup .qsm_question {
    position: relative;
    left: 50px;
    float: left;
    }

    .qsm-popup input {
    float: left;
    position: relative;
    left: 50px;
    }

    .qsm-popup .qsm-popup__header {
    position: relative;
    left: 50px;
    }
    .qsm-popup .qsm-error-message {
    position: relative;
    left: 50px;
    }

    .qsm-popup .qsm_contact_div {
    margin-top: 0px;
    }

    Please clear any cache plugin or server cache as well as browser history after applying the above mentioned css code.

    Regards,
    Kriti

    #2468
    tomsvision@gmail.com[email protected]
    Participant

    That helped a little but it’s still broken. I just want it to look like the example you have your on your website.

    See attached.

    Tom

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    #2483
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tom,

    Your theme’s style code is conflicting with our plugin’s popup style code, which is why your popup is not displaying properly.

    What we can do now is to try and provide css codes to fix the style conflict.

    You can take a look at my staging site which is using a WordPress default theme.

    Water Damage Assessment

    The quiz in the popup is showing up properly.

    We suggest you what adjustments you need for your popup.

    At the moment, it is looking like this.

    https://drive.google.com/open?id=1lCS22QhtXCVQOQJr2LsIIxdCRszqlukU

    Regards,
    Kriti

    #2508
    tomsvision@gmail.com[email protected]
    Participant

    >>>At the moment, it is looking like this. https://drive.google.com/open?id=1lCS22QhtXCVQOQJr2LsIIxdCRszqlukU

    Right. So how do I fix it? Certainly you see the scroll bar and you can see the X to close the quiz, is not visible unless the user scrolls.

    Tom

    #2533
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please add the following custom CSS to Appearance -> Customize -> Additional CSS

    .qsm-popup .qsm_question, .qsm-popup input {
    float: left !important;
    clear: both !important;

    }

    .qsm-popup .qsm_contact_div {
    margin: 0px !important;
    padding: 0px !important;
    }

    We request you to clear any cache plugin or server cache as well as browser history after applying the above mentioned CSS code.

    The popup will look like the following.

    https://drive.google.com/open?id=1gaaL79vMMDtgBcmkEf9xuxGlLhukfm_A

    Regards,
    Kriti

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