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Dont receive my refund

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • December 11, 2019 at 8:48 am #1456
    n.willthom@gmail.com[email protected]
    Participant

    Hi

    I sent a message in PayPal and SAC of the plugin but I didnt receive any message yet.

    I did two buys and I didnt receive any of these. So I open a dispute in PayPal for these two payments to be refunded, if you can see and do it, please.

    Thanks

    Transaction ID in PayPal
    91F07519CK9165514
    and
    7H982634PH421512H

    Buy Shop ID in quizandsurveymaster.com
    89116
    and
    89108

    December 11, 2019 at 11:41 am #1458
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro support forum. Hope you are doing well.

    I will forward your refund request to the billing team.

    Kind Regards,
    Kriti

    December 12, 2019 at 12:51 pm #1475
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We can mark your payment as “complete” if you are still interested. We will refund one of the amounts as you have paid twice for the same plugin.

    Regards,
    Kriti

    December 16, 2019 at 5:44 am #1523
    n.willthom@gmail.com[email protected]
    Participant

    Hi

    No, thanks. This was already more than 1 week ago, I just wanna my refunds or I will escalate in paypal

    thanks

    December 16, 2019 at 7:03 am #1525
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We were waiting for your response from last few days hence the delay.

    Regards,
    Kriti

    December 16, 2019 at 7:39 am #1526
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have marked 1 payment as complete, now you can use the plugin

    Secondly, we are trying to refund the 2nd second payment, but it results in error – we will keep trying and contact paypal is unsuccessful. (screenshot attached)

    Also, the payment was pending from paypal side and we didn’t get any notification when it was approved. (screenshot attachd)

    Regards,
    Kriti

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    December 16, 2019 at 7:44 am #1529
    n.willthom@gmail.com[email protected]
    Participant

    Hi

    Sorry, as I informed before, I don’t wanna more the product. I didn’t receive when I did the buy, I am sorry if your system didnt receive the information but, as I said, I don’t wanna anymore.

    SO I am waiting for the boths refunds and I will not do the download because I already bought other one days ago.

    thanks.

    December 16, 2019 at 1:03 pm #1535
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We will refund you both the payments. Please give us some time because PayPal is giving us error right now.

    Regards,
    Kriti

    December 18, 2019 at 5:55 am #1587
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have refunded you both the payments you made to purchase the add-ons.

    Kind Regards,
    Kriti

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